We currently ship to Australia, New Zealand, US, Canada and UK. Shipping may vary depends on the item, as some products are not deliverable to all regions. Check the product page for region specific shipping information.

We offer free shipping to Australia and New Zealand. International shipping fees vary by destination: Asia (Singapore and Hong Kong) flat rate AUD 5, UK AUD 10, US and Canada AUD 10. Our memorial keepsakes are shipped free worldwide.

Delivery times vary by location: 

• Australia & New Zealand: 6-14 business days
• USA & Canada: 6-18 business days
• UK: 6-14 business days

Each item ships directly from the warehouse, so delivery times may very depending on its location and carrier availability.

Yes. Once the order is shipped, you'll receive a tracing number via email. You can follow your parcel's journey and estimate delivery date. 

We want you to be happy with your purchase. Please refer to our refund policy for details. In short: 

• If your item arrives damaged or defective, we'll replace or refund it.
  
• Change of mind returns may not be accepted on certain items like custom or memorial products.

If your order hasn't been processed yet, we'll do our best to help. Please contact us as soon as possible after placing your order. Once shipped, orders cannot be changed or canceled.

Cleaning instructions are included in each product description. Most beds are hand-wash or machine-was on gentle cycle is recommended to maintain their softness and shape.

Our urns are designed for indoor display, where they are remain protected and cherished. Even though, they are ceramic, the are safer inside.